Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience.
    Your information helps us to better respond to your individual needs.
  • To improve our website.
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service.
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions.
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails.
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on Jan 11 2019.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Kretek Inc.,

5449 Endeavour Court

Moorpark, CA 93021

United States of America


Terms & Conditions of Sale

1. Orders:

1.1. Kretek International, Inc. (“Kretek”) will accept orders 24/7 by phone at 800-358-8100 and via our website:

1.2. Orders are also accepted by fax at (800) 887-2792 .

1.3. Account Managers are available Monday through Friday, 6:00 A.M. to 5:30 P.M. PST.

1.4. During unattended hours or holidays, calls will be routed to your Account Manager’s voicemail. 

1.5. Prices are subject to change without notice. 

1.6. If applicable, customers must specify their tax jurisdiction and provide appropriate licenses.

2. Minimum Order:

2.1. Tobacco Customers: Minimum order is $250.00 (excluding tobacco taxes if applicable), including back orders. Back orders are not shipped automatically. 

3. Freight and Handling (F&H):

3.1. F&H Minimum: $500  

3.2. Orders at (or more than) the applicable F&H Minimum of qualifying products (excluding tobacco taxes) are prepaid via ground shipping within the contiguous United States. 

3.3. Orders of less than the applicable F&H Minimum will be subject to a shipping charge $9.95 per order. 

3.4. Next Day Air and 2nd Day Air upgrades are available at additional cost to the Customer. 

3.5. Orders to be shipped outside of the contiguous United States are subject to additional fees as follows: Shipments to Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands will be sent by 2nd Day Air and billed at additional costs. 

3.6. Each order will be assessed a Materials & Handling Surcharge of $5.95.

4. Payment Options:

4.1. Initial orders must be paid by secured terms in the form of Credit Card, Prepaid Wire, or Electronic Funds Transfer (EFT).  

4.2. Initial EFT orders will be Pack-Bill-Hold (PBH). Subsequent EFT orders will be initiated when product is shipped. Please ask your Sales Rep about further details. 

4.3. Customers who are delinquent on their accounts will revert to one of the terms listed above in 4.1. 

4.4. COD company check terms may be established upon successful credit approval.  

4.5. COD orders will be charged a $10 processing fee per box. 

4.6. EFT and bank wire orders receive a 2% discount off of total qualifying product cost (excluding tobacco taxes). EFT discount does not apply to Juul products.

4.7. Non-Sufficient Funds (NSF) Fees of $40.00 will be assessed on returned checks and EFT withdrawals. 

4.8. In the event of NSF, 2% discounts previously offered on terms or for EFT orders will be revoked for that order and the next two (2) orders will be Pack-Bill-Hold. Orders placed in excess of a customer’s current credit limit, will also be subject to Pack-Bill-Hold. 

4.9. Any price discrepancies must be identified and reported to the Account Manager within 30 days of receipt.

5. Returns:

5.1. Product that arrives damaged, or has been is incorrectly shipped or taxed must be reported to the Account Manager within two (2) business days of receipt to arrange for pickup or replacement.

5.2. Returnable product* (Excluding ALL lighters) will be accepted up to ninety (90) days after date of invoice, provided that it is in “like-new” condition and has been properly cared for. For example, cigar boxes/bundles must be humidified properly, and products must be in working order. A 20% restocking fee may be applied to any returned product. 

5.3. Only full or complete boxes or cartons (Kretek sell units) of product will receive credit. 

5.4. If it is necessary to return product, contact your Account Manager at 800-358-8100 to arrange for a Return Authorization (RA) number. 

5.5. Customers must obtain an RA number from Kretek before returning product to ensure timely and accurate credit. 

5.6. Securely package the product to be returned, write your RA number and customer number on the box and send to: 

5.7. Returns received by Kretek without an RA number will be considered a “Refused Order.” See Section 7 below. 

5.8. Products returned that do not appear on the RA will not receive credit. 

5.9. RA’s left open or unused for 30 days will be voided. 

5.10. Return of Stamped or Taxed Merchandise:  

5.10.1. If the Customer affixed tax stamps to the merchandise (cigarettes), Kretek will only issue credit for the product cost. 

5.10.2. A tax stamp affidavit will be issued for those cigarette tax stamps received by Kretek that were applied by the Customer. 

6. No Hazmat Returns:

6.1. Customers agrees not to return or send to Kretek any lighters, lighter fluid/butane or any other Hazardous Materials to Kretek regardless of the product origin. 

6.2. Customers further agree not to use any boxes that bear hazmat labels, hazmat warnings or hazmat markings when returning products under a Return Authorization number issued by Kretek. 

6.3. Customer acknowledges that the actual damages likely to result from the failure of Customer to abide by the terms and conditions stated in this “No Hazmat Returns” section may be difficult for Kretek to ascertain or prove in the event said terms and conditions are breached.  

6.4. Therefore, if Customer fails to abide by the terms and conditions of this “No Hazmat Returns” section as stated herein, Customer shall pay to Kretek, as liquidated damages, a fee of five hundred dollars ($500.00).

7. Refused Orders:

7.1. Orders refused by Customers and returned to Kretek will be charged all freight costs associated with shipment in addition to a restocking fee of 20% of the total invoice value.

There may be items in Kretek’s catalog, flyer or on its website that are not legal in the Customer’s city or state. It is the Customer’s obligation to check local and state laws to establish the legality of receiving the products before ordering. 

* Due to manufacturer requirements, Kretek cannot take returns on some products. Please contact your Sales Team Member for a list of these products.

These Terms & Conditions Are Subject To Change Without Prior Notice. Kretek International, Inc., reserves the right to refuse service to anyone for any reason not prohibited by law.